Return & Exchanges
What is your return policy?
At CYLN, we’re dedicated to crafting high-quality products, with each one thoughtfully hand-packaged to bring you a truly premium experience. If, for any reason, you're not completely satisfied with your purchase, we’re here to help. You can return or exchange your product within 30 days of purchase.
To ensure a smooth return process, please return items that are in new or gently used condition, and keep the original packaging for safe shipping. Note that while we can’t refund the original shipping costs, a $5 restocking fee will be applied to the store credit issued.
To start your return or exchange, simply reach out to our team at info@cylnglobal.com with your order number and a brief reason for the return or exchange.
Currently, we are unable to process returns from international orders. We appreciate your understanding.
Thank you for embracing CYLN in your skincare journey—we’re committed to ensuring your experience is as fulfilling as the results!